Shipping policy
1. SHIPPING COVERAGE
We offer worldwide shipping. However, certain destinations may be restricted due to local regulations or logistical limitations.
2. PROCESSING TIMES
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Processing times may be extended during peak periods.
3. SHIPPING TIMES
Delivery times are estimates and may vary depending on the destination:
- Spain: 2–5 business days
- Europe: 3–10 business days
- International: 7–20 business days
These timeframes are indicative and not guaranteed.
4. SHIPPING COSTS
Shipping costs are calculated at checkout and displayed before completing the order.
Free shipping may be offered in certain promotions.
5. CUSTOMS, DUTIES AND TAXES
For shipments outside the European Union, customers are responsible for any customs duties, import taxes, or additional charges.
We are not responsible for delays caused by customs procedures.
6. ORDER TRACKING
Once your order has been shipped, you will receive an email with tracking information, if available.
7. SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. DELIVERY DELAYS
We are not liable for delays caused by circumstances beyond our control, including but not limited to:
- Carrier delays
- Weather conditions
- Customs issues
- Strikes or logistical disruptions
9. LOST OR DAMAGED ORDERS
If your order arrives damaged or is not received, you must contact us within 7 days of the estimated delivery date at:
Supremecanine@gmail.com
We will assess the situation and provide an appropriate resolution.
10. DELIVERY CONFIRMATION
Once the carrier confirms delivery, the order is considered fulfilled. We are not responsible for loss or theft after delivery.